General terms and conditions

The website is owned and operated by ANFA – A New Future Awareness, a division of ANFA®, a company owned by Andrea Farotto. The company registration number is MI-2572265.

The term ‘ANFA – A New Future Awareness’ or ‘ANFA’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is ANFA, Via Degli Odescalchi 24, 20148, Milan (MI), Italy. The term ‘you’ refers to the user or viewer of our website.
The term ‘you’ refers to the user or viewer of our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our Privacy Policy govern ANFA’s relationship with you in relation to this website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

You must be eighteen years old or older to use this website. You must be eighteen years old or older to use this website. If you are under eighteen, you may only use this website with the agreement of, and under the supervision of, a parent or guardian.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your contract for purchases made through is with ANFA and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

All details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and the credit or debit card you are using is your own.

All prices listed on are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time.

All prices on our website are originally expressed in euro (EUR). The prices of the products include both the 22% VAT (Value Added Tax) and the shipping costs.

If your delivery address is outside of the European Union, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.


ANFA offers its own unique design products for children manufactured by carefully chosen partners.
Each product shown by ANFA is described in detail and photographed. ANFA reserves the right to display all products as accurately as possible but does not guarantee that the appearance of products viewed on the screen will be the same in reality.
ANFA reserves the right to modify minor details of the products presented on this website and in other informational materials to maintain product quality and design integrity.

The wood used in our items comes from natural sources, Therefore, the composition and color pigmentation of the wood may vary slightly. Consequently, products shipped to the user may differ slightly from those depicted on this website or in other informational materials.

Il cliente è responsabile del corretto assemblaggio dei prodotti forniti seguendo le istruzioni disponibili sul nostro sito internet. We send a reduced amount of printed informational material inside the packaging box and offer most information on our website.

All orders are subject to stock availability and order price confirmation.

When placing an order, a purchase contract is not established until the e-shop sends an order confirmation. Order confirmations are sent via email within 48 hours of receiving the order.
If the delivery time of an order changes, the customer will be informed as soon as possible. The customer has the right to cancel the purchase without any charge until the goods are shipped.
ANFA retains ownership and repossession rights of all goods until payment by the customer is completed.

Despite efforts to ensure that all details, descriptions, and prices appearing on this website are accurate, errors may occur. Se un errore viene identificato, il cliente verrà puntualmente informato e potrà riconfermare il suo ordine al prezzo corretto o annullarlo.
f the customer cannot be contacted or is unreachable, the order will be considered canceled.
If the customer cancels the order after making payment, they will receive a full refund.


The price is payable at the time of order. The customer agrees to pay the total price of the products, as stipulated on the website, as well as customs duties or any other tax due upon importing the products into the country of delivery.

The customer can pay their order with a credit or debit card, PayPal, or Stripe.

If payment is unsuccessful or the customer does not have an account with the above-mentioned services, the customer can make a bank transfer to the following account:

Account Holder: ANDREA FAROTTO
Account Number: 1000/00008412
IBAN: IT46C0306909557100000008412
Currency: EURO
Branch Address: VIA QUARENGHI, 23 – 20151 – MILANO (MI) – ITALIA

The bank transfer must be made within six (6) days. By the tenth (10th) day from the order date, if payment is not credited, the order will be canceled

ANFA reserves the right to request the return of ordered products in case of non-payment. In such circumstances, and at ANFA’s request, the customer must return the products for which payment has not been made. The customer will bear all associated costs.
In case of payment problems using the offered services, please promptly contact ANFA at


Please note that ANFA products are available in limited quantities and may be made to order.
The current and future environmental impact of the products is taken seriously: for this reason, ANFA consciously decides not to manufacture large quantities.

Order shipment occurs only after payment is credited. After shipping the order, a notification will be sent via email with tracking information.

If the ordered product is no longer available or out of stock, the customer will be informed as soon as possible regarding the expected availability date. The customer may, at their discretion, wait for the product’s availability or obtain a refund. The expected production time for out-of-stock products is only indicative.

Delivery delays

Sometimes delivery delays from our suppliers are beyond our control. For example, this can happen when a supplier is unable to fulfill their delivery obligations to us or when production problems occur. Should this happen, ANFA assumes no responsibility for compensating the customer for damages such a delay might cause. However, the customer will be promptly informed if a delivery is delayed.
The customer always has the right to cancel a purchase without any cost in case of delayed delivery.


ANFA is responsible for transporting the goods to the customer. The customer and the transport company assume the risk for any returns.

Damaged Goods

Upon receipt of the goods, it is important to immediately check the condition of the order. n the case of receiving an incorrect order or damaged goods, please promptly contact ANFA at

Right of Withdrawal

Under the EU Consumer Rights Directive, private customers have the right of withdrawal within 14 days. Therefore, the customer has the right to cancel the purchase within 14 days of receiving the goods.
The returned goods must be unused, intact, clean, and suitable for resale as new.
When exercising the right of withdrawal, the customer must bear the shipping costs for the return.
Please note that custom-made products are non-refundable unless they are damaged or defective.


If the customer wishes to return a damaged or incorrect product, the customer must send an email for further instructions. Always contact ANFA at before returning any item. Please attach the invoice or receipt to facilitate the return identification.
Note that the customer is responsible for shipments to ANFA.

For ANFA to accept a claim, it must be received no later than two (2) years from the date of purchase.

In the unlikely event of an unresolved dispute between the parties, the recommendations of the European Commission will be adopted.


Refunds are made through the payment method chosen by the customer. The amount is always refunded to the same account used for the purchase as soon as possible once the return is received and approved.

Reserved Rights

ANFA reserves the right to make price changes resulting from typographical errors, significant price changes applied by our suppliers, or other circumstances beyond control.
More information on unforeseen circumstances due to force majeure is provided below.

Personal Data Protection

When the user registers and places an order, the user approves the storage and use of their information by ANFA solely for the correct completion of operations and to receive an adequate level of service. ANFA ensures that no personal data will be sold or transferred to unauthorized third parties for purposes other than completing the order and processing the related payment.
Please refer to the Privacy Policy.

Undelivered Shipments

If the shipment cannot be delivered to the address provided by the customer, the customer will receive a notification via email or SMS. The customer is responsible for the accuracy of the delivery address, mobile number, and email address provided.

If the recipient does not collect the package within 14 days from the date of arrival of the order at the distribution point, the order will be returned to the sender. If the customer wishes for the order to be reshipped, the customer will be responsible for the shipping costs, including the fee for the first return and any additional costs incurred by ANFA.

Force Majeure

In case of war, natural disasters, strikes, civil authority decisions, and other similar events beyond control and reasonably unforeseeable by ANFA, which result in ANFA’s inability to fulfill contracts or commitments, ANFA will be released from its obligations while these circumstances prevail.

Applicable Law and Jurisdiction

The use of this website and any disputes arising from the use of the website are subject to the laws of the European Union, regardless of conflict of laws provisions. Any dispute, controversy, or claim arising out of or related to these Terms and Conditions, or the breach, termination, or validity thereof, will be resolved by the District Court of Milan, Italy, in the first instance.

The consumer always has the right to contact the European Commission’s online dispute resolution platform. The platform can be reached at the following link: [EU Commission ODR](
To initiate the procedure, you must use ANFA’s email address, which is